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Shipping & returns

Samples

For samples delivered to a mainland UK postal address we offer free delivery. Due to transport delays and staff shortages at our logistics partners, we are experiencing delays in the delivery of orders. Most orders are delivered in 2-3 days, but some are taking longer than that. Deliveries to a UK non-mainland address can take 3-5 working days longer to arrive. We apologise for any inconvenience and appreciate your patience.

Paint, wallpaper and other products

Please note: Due to transport delays and staff shortages at our logistics partners. We are experiencing delays in the delivery of orders. We apologise for any inconvenience and appreciate your patience.

All orders to addresses on the UK Mainland (ex. Northern Ireland, Isle of Man, Channel Islands, Scilly and Shetland Isles) are subject to a shipping fee of £5.00. Orders over £50.00 will receive free shipping. Deliveries take 2-3 working days to arrive.

Orders to UK non-mainland addresses (inc. Northern Ireland, Isle of Man, Channel Islands, Scilly and Shetland Isles) are subject to a shipping fee of £20.00. Orders over £150.00 will receive free shipping. Deliveries to a UK non-mainland address can take 3-5 working days longer to arrive.

Delays: If products are currently out of stock or experiencing delays to despatch for any other reason then this will be displayed on the site above the "add to cart" button and in the cart.

Cancellations

You can edit your order to change your delivery address, as well as cancelling it, up to 15 minutes after it has been submitted. Because we start fulfilling orders as soon as possible, your order cannot be edited after 15 minutes. Please contact hello@lickhome.com for any edits to your order.

If you would like to cancel your order you can do so within 14 days. If your order has already been posted, then in order to receive a refund please contact hello@lickhome.com and a member of our customer support team will guide you through the next steps and help process your cancellation.

If your goods have already been dispatched then they will need to be returned before we can process your refund. Delivery fees will be fully refunded and your return is free; simply drop off at your local post office.

Any cancelled items will need to be returned unopened in their original packaging for us to be able to accept them (we’ve got to be careful with returned goods, because if dust or other nasty bits get into the paint we can’t use it again, and we also need to keep our wallpaper pristine).

There’s damage to, or another problem with, your order

We’re sorry that your order isn’t up to our high standards. If there is any damage to your goods then we will replace them at no extra charge.

Please contact us immediately at hello@lickhome.com and we’ll help fix this for you.

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