1.1 I love what you’re doing, how can I get involved?
We love that you love what we are doing!
You can find us on:
- Instagram: @lick
- Facebook: www.facebook.com/lickhome
Our careers page is here https://apply.workable.com/lick-home-ltd/
And if you just want to speak to a human about partnering, collaborating, or giving us some feedback, please email firstname.lastname@example.org and a member of our customer service team will make sure the right person gets it.
1.2 What happens if what I ordered is out of stock?
Due to high demand, occasionally some of our products do go out of stock. We are constantly monitoring our stock levels, and we usually expect to replenish any product line within a couple of weeks. If you have placed a pre-order for an item that is out of stock and it looks like it will take longer than expected to get it to you, we will let you know and offer you the option of a full refund.
1.3 Do you have discount codes?
Please refer to our article 'Lick discount codes and promotions' for more information.
2.1 How can I get a paint pot sample?
Here at Lick, we think that the days of messy and annoying paint pot samples are numbered. Instead, all of our samples come in the form of peel-and-stick patches made with real paint or wallpaper, so that you can move your samples around your room and see them in a different light.
You can order your samples for just $2 each in the US, with free delivery - so start your Lick journey and pick up some samples here.
2.2 How much paint do I need?
Funny you should ask. We’ve created a nifty paint calculator that tells you how much of each paint you will need to cover your space. Simply choose which paint you want, choose the texture, and then under the “add paint to cart” button there is a calculator that will tell you how many cans you need based on the size of your space.
2.3 How much wallpaper do I need?
Don’t worry, we haven’t forgotten the wallpaper! Our calculator (located just below the “add to cart” button) will tell you how much wallpaper to order based on the size of your room. Remember, each wallpaper design is different - so do use our calculator to double-check the most appropriate quantity to buy.
2.4 Do I need to apply primer (or anything else) before painting with Lick paint?
Our paint is self-priming and is designed to cover any room in up to two coats. So there is no need for a primer or finisher.
We do recommend that you prepare your surfaces properly before painting, and if you are painting onto fresh plaster then we advise you to first apply a mist coat at 30% dilution (70% paint, 30% water), to prepare your walls prior to painting. This also goes for any other absorbent surfaces that you may be painting on - for example new, unvarnished woods.
For loads of handy tips, tricks, and best practices from experienced interior designers and decorators, check out our Tips and Tricks page.
2.5. What surfaces can I use Lick paint on?
Our paint is designed to be used across multiple surfaces within the house, from walls and skirting to boards to doors and ceilings. If you’re worried about whether our paint is appropriate for any particular surface or location, we’ve set out all the possible uses of our paint below.
We’ve also written this useful guide on painting across different surfaces, check it out.
Lick paint is appropriate for indoor use across the following surfaces:
- Wood - doors, furniture, trim/baseboards, and cornicing
- Previously painted walls
- Wallpapered walls
- Brick and mortar
- Kids, cats, dogs, and hamsters (please don’t)
Our paints are not yet designed to work with lime-based plaster, which requires specialist paint developed for that surface.
2.6 What do I need so I can apply your wallpaper, and how can I do it?
Our wallpaper should be applied with wallpaper adhesive. We’ve put together this super helpful article on the best way to hang wallpaper to help set you up for wallpaper success.
3.1. Where does Lick ship to and how much does it cost?
We provide delivery in the USA to the following areas:
- For samples delivered to a the US mainland we provide USPS Priority 2 Day Mail. We estimate shipping to the East Coast in 2 - 3 working days and the rest of mainland USA in 2 - 7 working days. Sample shipping is free.
- For Decorating products delivered to mainland USA we provide FedEx Ground Service. We estimate shipping will take 2 - 7 working days. Shipping is $15 per order for all orders up to $150. Shipping is free on orders over $150.
- We expect shipping to non mainland USA to take 3-5 working days longer than our standard shipping.
3.2 When will my order ship and when will it arrive in the USA?
Paint and wallpaper orders are delivered in 2-7 working days. Deliveries to a US non-mainland address can take 3-5 working days longer to arrive. We apologize for any inconvenience and appreciate your patience.
3.3 How can I change my shipping address?
Because we’re working at light speed to get your order to you, we only allow changes to your delivery address up to 15 minutes after it has been placed. Any later and we may have dispatched your order already! If you would like to change your delivery address please contact email@example.com
3.4 Do you deliver to P.O. Boxes?
Unfortunately, we are unable to ship to P.O. Boxes.
3.5 How can I track my order?
Once your order for decorating products has been dispatched you will receive an automated email informing you of your order tracking number and key details. You can update your delivery preferences via the link provided in that email, as well as track the progress of that order.
Unfortunately we do not offer tracking on sample purchases.
3.6 I want to speak to someone about my order, how can I get in touch?
Please email firstname.lastname@example.org and a member of our customer service team will be in touch with you as soon as possible to discuss your order.
4. ORDERS & RETURNS
4.1 I want to return something I’ve ordered, what do I need to do?
Quick, easy and free paint and wallpaper returns. Please see our Shipping & Returns Policy for an explanation of next steps. If you can’t find the answer to your question(s) in our returns policy then please contact email@example.com and a member of our customer support team will get back to you.
4.2 My order has arrived and is damaged, what do I do?
We’re sorry that your order has been damaged. Please let us know as soon as possible by emailing firstname.lastname@example.org and a member of our customer service team will be in touch with you jiffy to help resolve your issue.
4.3 How do I check the status of my order?
You can check the status of your order by logging in to your Lick account and going to “Order History”.
4.4 Can I change or cancel my order?
Because we seek to fulfill orders the day that they are placed, we allow changes to shipping addresses & cancellations up to 15 minutes after you submit your order. Please contact us at email@example.com to make any changes. If you need to cancel you order after this time period, please reach out to us at firstname.lastname@example.org and we will try and help. We may be unable to cancel the order if it has been dispatched.